Privacy Policy

Effective Date: August 22, 2025
Last Updated: August 12, 2025

Jokery Casino (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

When you register an account or use our services, we may collect:

Account Registration:

• Full name and date of birth
• Email address and phone number
• Residential address and postal code
• Government-issued identification documents
• Payment method information (credit cards, bank details)

Gaming Activity:

• Betting history and game preferences
• Deposit and withdrawal transactions
• Bonus usage and promotional participation
• Session duration and frequency of play
• Device information and IP addresses

Communication Records:

• Customer support chat logs and emails
• Phone call recordings (with consent)
• Survey responses and feedback
• Marketing preference selections

Automatically Collected Information

We automatically collect certain information when you use our services:

• Technical Data: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies: Small files stored on your device to enhance user experience

How We Use Your Information

Primary Purposes

We use your personal information for:

Account Management:

• Creating and maintaining your player account
• Verifying your identity and age (19+ in most provinces, 18+ in Alberta/Quebec)
• Processing deposits, withdrawals, and payment transactions
• Providing customer support and resolving disputes

Gaming Services:

• Facilitating gameplay and sports betting activities
• Calculating bonuses, promotions, and loyalty rewards
• Maintaining game history and transaction records
• Ensuring fair play and preventing fraud

Legal Compliance:

• Meeting regulatory requirements under our Curaçao license
• Complying with anti-money laundering (AML) regulations
• Reporting suspicious activities to relevant authorities
• Maintaining records as required by gaming laws

Secondary Purposes

With your consent, we may use information for:

• Marketing Communications: Promotional emails, SMS, and personalized offers
• Product Improvement: Analyzing usage patterns to enhance our services
• Research: Conducting surveys and studies to improve player experience
• Targeted Advertising: Displaying relevant ads based on your interests

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted partners who assist in:

Payment Processing:

• Banks and financial institutions for transaction processing
• Payment gateway providers (Visa, Mastercard, Interac)
• E-wallet services (PayPal, Skrill, Neteller)
• Cryptocurrency payment processors

Gaming Services:

• Game providers for software functionality
• Live casino streaming partners
• Sports data providers for betting odds
• Random number generator certification companies

Business Operations:

• Customer support platforms and chat services
• Email marketing and communication tools
• Analytics and website optimization services
• Cloud storage and data backup providers

Legal Requirements

We may disclose your information when required by:

• Court Orders: Subpoenas and legal proceedings
• Regulatory Authorities: Gaming commissions and licensing bodies
• Law Enforcement: Criminal investigations and fraud prevention
• Government Agencies: Tax authorities and financial intelligence units

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security Measures

Technical Safeguards

We implement industry-standard security measures:

Encryption:

• 256-bit SSL encryption for all data transmission
• Advanced encryption for stored personal and financial data
• Secure hash algorithms for password protection
• End-to-end encryption for sensitive communications

Access Controls:

• Multi-factor authentication for employee access
• Role-based permissions limiting data access
• Regular access reviews and permission updates
• Secure VPN connections for remote access

Infrastructure Security:

• Firewall protection and intrusion detection systems
• Regular security audits and penetration testing
• 24/7 monitoring of systems and networks
• Secure data centers with physical access controls

Organizational Safeguards

• Staff Training: Regular privacy and security training for all employees
• Background Checks: Comprehensive screening for personnel with data access
• Confidentiality Agreements: Legal obligations for all staff and contractors
• Incident Response: Established procedures for security breach management

Your Privacy Rights

Access and Control

You have the right to:

Account Management:

• Access your personal information held by us
• Update or correct inaccurate information
• Request deletion of your account and data
• Download your data in a portable format

Communication Preferences:

• Opt-out of marketing communications
• Choose preferred communication channels
• Update contact information and preferences
• Unsubscribe from promotional materials

Gaming Controls:

• Set deposit and spending limits
• Request self-exclusion or cooling-off periods
• Access your complete gaming history
• Request account closure and data deletion

Canadian Privacy Rights

Under Canadian privacy laws (PIPEDA), you have additional rights:

• Consent Withdrawal: Withdraw consent for non-essential data processing
• Complaint Process: File complaints with the Privacy Commissioner of Canada
• Data Portability: Request your data in a machine-readable format
• Breach Notification: Be notified of any significant data breaches

Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie preference center on the website
• Opt-out tools provided by advertising networks
• Privacy settings in your account dashboard

International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries outside Canada, including:

• Curaçao: Where our gaming license is issued
• European Union: For certain service providers
• United States: For payment processing and cloud services

We ensure adequate protection through:

• Standard contractual clauses with service providers
• Adequacy decisions by Canadian privacy authorities
• Binding corporate rules for international transfers
• Regular audits of international data handling practices

Data Retention

Retention Periods

We retain your information for different periods based on:

Active Accounts:

• Personal information: Duration of account plus 7 years
• Gaming transactions: 7 years from last transaction
• Communication records: 3 years from last contact
• Marketing data: Until consent is withdrawn

Closed Accounts:

• Identity verification documents: 7 years after closure
• Financial transaction records: 7 years for regulatory compliance
• Dispute resolution records: 10 years or until resolved
• Legal hold data: Until legal requirements are satisfied

Secure Deletion

When retention periods expire, we securely delete information using:

• Cryptographic erasure for encrypted data
• Physical destruction of hardware storage devices
• Overwriting of magnetic storage media
• Certificate of destruction for sensitive documents

Children’s Privacy

Jokery Casino is strictly for adults only. We do not:

• Knowingly collect information from individuals under 18 (or 19 in most provinces)
• Target marketing to minors
• Allow account registration by underage individuals
• Process payments from accounts belonging to minors

If we discover that we have collected information from a minor, we will immediately delete such information and close any associated accounts.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our business practices
• New legal or regulatory requirements
• Technological developments
• Feedback from privacy authorities or users

Notification Process:

• Email notification to registered users
• Prominent notice on our website
• 30-day advance notice for material changes
• Updated effective date at the top of this policy

Contact Information

Privacy Officer

For privacy-related questions or concerns, contact our Privacy Officer:

Email: [email protected]
Phone: 1-800-JOKERY-1
Mail: Privacy Officer, Jokery Gaming Ltd., Heelsumstraat 51, Curaçao

Regulatory Complaints

If you’re not satisfied with our response, you may contact:

Privacy Commissioner of Canada
30 Victoria Street, Gatineau, QC K1A 1H3
Phone: 1-800-282-1376
Website: priv.gc.ca

Provincial Privacy Commissioners
Contact information available at priv.gc.ca/en/about-the-opc/what-we-do/provincial-territorial-collaboration/

Acknowledgment

By using Jokery Casino services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of our services constitutes acceptance of any updates to this policy.

This Privacy Policy is governed by Canadian privacy laws and the laws of Curaçao, where our gaming operations are licensed.